How do I delete my account?
Open Settings in the app and choose Delete account. This removes your clips, concerts and
profile. Cannot reach the app? Email us and we will handle it for you.
How do I cancel All Access?
Subscriptions are managed by Apple. Open the Settings app on your iPhone, tap your name,
then Subscriptions, and cancel StageStash there. Your access continues until the end of the
period you already paid for.
My clip was removed.
Clips are checked before they appear in the feed. If yours was taken down and you think that
was a mistake, email us and we will look at it.
I forgot my password.
Tap Log in, then Forgot password, and we will send you a reset code.
A clip is stuck on processing.
Every upload is converted before it can be played, which usually takes a couple of minutes.
Keep the app open and it finishes on its own. Still stuck after a while? Let us know.
Every clip, comment and account has a report button in the app. That is the fastest route, because the report arrives with the content attached. You can also email us with a link or a username and we will handle it the same way.